Suspension workshop software

Run your workshop, connect your riders, and build better setup data

Rebound helps specialist MTB workshops manage service jobs, prove the work, give riders verified bike and component profiles, and turn service-log settings into useful setup history.

Request a demo Try the workflow
1
Workflow from booking to closure
14d
Workshop calendar and workload view
PORTAL
Workshop-issued rider profiles
SETUP
Verified setup history and rider variants
The workshop problem
Still running suspension jobs, setup notes and customer history through paper, WhatsApp and memory?
Suspension work is too technical, too repeatable and too valuable to be managed as loose notes. Rebound gives the job, the component and the rider profile one connected place to live.
ADM
Admin scatters across toolsBookings, customer messages, photos, service notes and payments end up split between too many places.
TECH
Technical detail gets lostSerials, kit choices, oil volumes, settings and QC notes are hard to find when the part returns months later.
PROOF
The work is hard to proveA good service can still look basic to the customer if evidence, settings and recommendations are not presented properly.
CHASE
Approvals and payment need chasingExtra work, collection, payment and future service reminders often rely on someone remembering to follow up.
01Control the job
02Prove the work
03Get approval
04Get paid
05Connect the rider
Why Rebound is different
Not a generic bike shop diary with suspension words bolted on.
Rebound is built for the work that happens after the booking: intake, inspection, setup recording, approval, service evidence, QC, reporting, payment, rider profiles and repeat service.
Generic workshop software
Starts with a booking or repair order
Useful for general job scheduling, but often thin on component-level service history, suspension settings, kit choice and report evidence.
Rebound
Starts with the suspension workflow
Every job can carry the customer, bike, fork, shock or dropper record, the selected template, evidence, approvals, report and reminder.
Generic workshop software
Treats every repair much the same
The same fields and checklists tend to appear whether the job is a brake bleed, tyre change or full damper service.
Rebound
Shows the right fields for the job
Fork, shock, dropper and setup templates can show only the relevant settings, checks, measurements, service logs and QC items.
Generic workshop software
Helps the shop stay organised
That matters, but it does not automatically make the customer understand the value of specialist suspension service work.
Rebound
Connects the workshop and rider record
Customer-safe reports, verified bikes, component history, setup records and next-service advice give the rider a useful profile without letting customer edits overwrite workshop truth.
Everything you need
Purpose-built for suspension work, rider profiles and setup history.
Rebound connects the customer-facing booking journey with the technician workflow behind the bench, then gives riders a workshop-issued profile with verified bikes, components, reports and setup records.
BOOK
Website booking widget
Add a compact booking widget to your website. Customers choose services, enter bike and component details, pick suggested available dates and send a request into your workshop queue.
FLOW
Customer, bike and component intake
Accept a booking into a guided intake flow that creates or matches the customer, links the bike, creates the component record and opens a draft service job.
JOB
Guided suspension job cards
Run the job through service scope, setup settings, inspection, quote approval, service log, evidence, QC, handover and financials without jumping around the system.
QUOTE
Quotes and approval links
Send additional work to the customer for approval from inside the job. Approved quotes feed back into the job total, margin and workflow status.
KIT
Service kits and learned recommendations
Import supplier kit lists, save Trailhead service kits and let Rebound recommend likely kits based on matching parts plus real kit use across similar jobs.
PDF
Customer reports and evidence
Attach photos and videos, control what is customer-visible, generate a versioned PDF report and email it with the service history preserved.
RIDER
Rider portal
Issue secure rider access so customers can view workshop-verified bikes, suspension components, service reports, setup records, next-service dates and future booking options linked back to the same customer, bike and component records.
SETUP
Setup records and rider variants
Turn brand-specific after-service settings into workshop-verified setup records. Returned setup values can feed rider-visible history, while riders can copy a baseline into their own variant without overwriting the workshop source of truth.
AI
AI-supported setup guidance
Use rider data, bike details, exact verified fork or shock identity, current setup and ride feedback to suggest practical next setup changes, with rules and validation before AI reasoning.
PAY
Payment and job closure
Generate Stripe payment links, send reminders, mark manual payments, move jobs to ready for collection and close them once paid and collected.
DASH
Workshop dashboard
See upcoming jobs, stuck jobs, booking requests, payment status, service due customers, workload, revenue, margin and next actions from one view.
TAB
Technician tablet mode
A bench-friendly view for technicians to work through active jobs, service steps, QC and handover without fighting the full admin interface.
How it works
From online booking to rider profile and repeat service.
Rebound follows the real workshop process: capture the request, prepare the job, do the technical work, verify the setup, prove the service, take payment and bring the customer back at the right time.
01
Capture the booking
Customers request a service from your website. You accept, decline or propose a new date before it becomes a job.
02
Prepare the job
Match the customer, bike and component, apply the right service template and assign the technician.
03
Service and sign off
Record inspection, settings, parts, kits, evidence, internal notes and QC inside a guided job screen.
04
Report, profile and remind
Send the report, request payment, update the rider profile with verified setup data and schedule the next service reminder.
Rider portal
A profile issued by the workshop, not another public signup app.
Riders only get access when the workshop enables it. They can see verified bikes, components, service reports, setup records and next-service dates tied to the same records the workshop uses.
  • ✓ Workshop-issued access only
  • ✓ Verified bikes, forks, shocks and droppers
  • ✓ Service reports and next-service reminders
  • ✓ Future booking with customer, bike and component context
Setup intelligence
Verified setup records first. AI reasoning second.
Rebound uses what the workshop already knows: rider details, bike metadata, exact component identity, service-log settings and rider feedback. AI supports the recommendation, but the product is not a generic chatbot.
  • ✓ Workshop Current setup from returned service-log values
  • ✓ Rider Variant records for personal setups
  • ✓ Terrain and symptom feedback
  • ✓ Component-tied baseline and improvement recommendations
Interactive workshop demo
Click through the connected workshop and rider workflow
Follow the journey Rebound is built around: booking, intake, service, verified setup, report, payment, rider profile, setup recommendation and repeat service.
rebound.app/workshop/peak-suspension
Step 01
Booking request
A customer sends a booking request from your website widget. Rebound captures the selected service, preferred date, bike details and component information before it becomes a job.
Product screens
Real demo data, captured from the working product.
These screens use the Rebound Demo Account with fake customers, bikes, components, jobs and payments, so workshops can see the actual workflow without exposing real data.
Rebound workshop control dashboard showing upcoming jobs, blocked work and booking requests
Workshop control

Today, blockers, bookings and handover in one view.

The dashboard gives a specialist workshop the live queue: booked work, stuck jobs, ready collection, payments and pending booking requests.

Rebound service job detail showing job timeline, service scope and setup fields
Job workflow

Every fork or shock job carries its own timeline.

Job detail keeps status, customer, component, timeline, service scope and setup information together without losing the technician context.

Rebound Payments Workbench with payment request queues and Stripe Connect note
Payments

Payment requests and reminders get their own workbench.

Teams can see what needs a request, what is waiting, what is paid, and which payments failed or were cancelled.

Rebound public booking widget filled with fake customer and component details
Booking

A booking request starts with bike and component context.

The public widget captures service intent, bike details, part identity, preferred date and workshop capacity before anything becomes a job.

Rebound technician tablet mode showing active jobs for the bench
Bench mode

A focused tablet surface for active workshop work.

Technicians can work from a simpler queue with the next jobs, inspection state, QC state, payment state and handover actions close at hand.

Customer reports
Service reports that make specialist work look professional.
A suspension service can be excellent and still look invisible to the customer. Rebound turns the technical work into a clear, customer-safe report, then keeps the useful history available in the rider profile.
  • ✓
    Internal notes stay private. Customer-facing reports only include the evidence, notes and recommendations the workshop chooses to share.
  • ✓
    PDF reports are versioned. The report becomes a historical record of what the workshop sent at the time.
  • ✓
    Reports support repeat business. Next-service dates and recommendations give the customer a clear reason to come back.
  • ✓
    Setup records become useful later. After-service settings can become the verified baseline riders use for future setup changes.
See report workflow Request sample report
Report v1
PS-2026-0047

Fork service report

2024 RockShox Lyrik Ultimate - full 200hr fork service completed, QC signed off and setup verified.

Air pressure72 psi to 75 psi
Service kit00.4318.025.209
QC statusSigned off
Next service6 months
Rider profileUpdated
Before-service evidence
Post-service evidence
Customer handover Setup returned to rider baseline. No oil leaks detected. All adjusters functioning. Recommended next service in 6 months.
Built for specialists
The technical detail generic tools miss.
Rebound is designed around suspension service evidence, component history, verified setup records and technician workflow rather than generic bike-shop diary management.
  • ✓
    RockShox Trailhead supportUse the serial number to open Trailhead, fill product details where available and bring service kit information into Rebound.
  • ✓
    Service templates by job typeFork, shock, dropper and setup workflows can show different scope, settings, inspection, service log and QC fields, including brand/type-specific setup sections for RockShox, Fox, Ohlins, Marzocchi and EXT.
  • ✓
    Structured measurementsRecord before/after settings, sag, pressure, clickers, volume spacers, preload, mode settings, oil volumes, torque values, IFP data and other internal measurements without cluttering every job.
  • ✓
    Workshop-verified setup recordsAfter-service setup values can update the component setup record so the rider profile mirrors the workshop source of truth, falling back to before/current values only when returned values are blank.
  • ✓
    Rider variants and recommendationsRiders can create their own setup variants and request recommendations using stored rider, bike, exact component, current setup, symptoms, goals and terrain context.
  • ✓
    Internal vs customer report separationKeep technician-only notes private while customer-visible notes, evidence, settings and QC flow into the report.
  • ✓
    Learned kit recommendationsRebound can recommend kits from supplier imports, Trailhead results and aggregate kit usage from similar jobs.
Service job - PS-2026-0047
templateFull Fork Service - RockShox 200hr
serial28T33952674
sourceTrailhead + learned kits
inspectionsigned off
quoteapproved
evidence3 files
kit_used00.4318.025.209
qcsigned off
report_pdfversion 1 stored
rider_portalprofile updated
setup_recordworkshop current
payment_queueawaiting payment
next_service6 months
total£185.00
parts_cost£46.37
margin75.0%
statusready for collection
Who it is for
Built for workshops that service suspension properly.
Rebound is strongest where the job needs evidence, setup data, approval history, component history, rider follow-up and a professional handover.
  • ✓ Suspension specialists servicing forks, shocks and droppers
  • ✓ Premium MTB and e-MTB workshops doing high-value service work
  • ✓ Workshops that want riders to see verified bikes, components and setup history
  • ✓ Workshops that want repeat service reminders and better customer trust
  • ✓ Technicians who need a bench-friendly workflow, not a generic admin screen
Simple at the bench
Powerful underneath. Clear on screen.
The product can hold deep service detail, but the technician should only see what matters for the current job stage.
  • ✓ Collapsed advanced fields until the job needs them
  • ✓ Job screen led by current status and next action
  • ✓ Tablet mode for active bench work
  • ✓ Dashboard focused on today, blockers, collection and payment
Trust and control
Your workshop data stays separated and controlled.
Rebound is being built as a multi-workshop SaaS, so workshop separation, public booking safety, customer approval links and report visibility matter from the start.
DATA

Workshop-scoped records

Customers, jobs, components, service reports, payments and reminders are scoped to the workshop account they belong to.

VIEW

Internal vs customer-visible

Evidence and notes can be marked for the customer report or kept private for technicians and workshop records.

RIDER

Workshop-issued rider access

Riders only access their profile once the workshop enables it. Customer-submitted details stay separate from workshop-verified records.

Setup
Get started without rebuilding your workshop.
A workshop can start with the booking widget, a service menu, a few templates and one live job flow, then enable rider profiles, portal booking and setup tools once the core workflow is working.
First-run path
  • 01 Add workshop details, logo and booking slug
  • 02 Create services and default suspension templates
  • 03 Connect Stripe payments and notification email
  • 04 Import kits and create the first customer job
  • 05 Send the first quote, report, payment request and reminder
  • 06 Enable rider portal access and repeat booking for trusted customers
Straightforward pricing
One price. Everything included.
No seat fees, no feature tiers, no surprise charges. Every workshop gets the full platform from day one.
Trial
3 months free
£0
No card required to start
  • ✓ Full platform access
  • ✓ Booking widget and intake flow
  • ✓ Guided suspension job cards
  • ✓ Quotes, reports and reminders
  • ✓ Team and technician tablet mode
Request access
Standard
Workshop
£99.99/mo
Per workshop · 12-month minimum after trial
  • ✓ Everything in trial
  • ✓ Public booking widget
  • ✓ Suspension service templates
  • ✓ Rider profiles and setup records
  • ✓ Evidence and versioned PDF reports
  • ✓ Stripe Connect and Payments Workbench
  • ✓ Kit library and recommendations
  • ✓ Workshop dashboard and tablet mode
Get started
Enterprise
Multi-site
Talk to us
For groups and franchise operators
  • ✓ Multiple workshop accounts
  • ✓ Admin billing and subscriptions
  • ✓ Consolidated reporting
  • ✓ Custom onboarding and imports
  • ✓ Priority support
Contact us
Paid beta reliability work is in progress. DS Commercial Group Ltd trading as Rebound.
Early access
Built with specialist workshops, not guessed from the outside.

Rebound is in early access for suspension specialists, MTB and e-MTB workshops, and premium service centres that want to shape the workflow before wider release. The goal is simple: make specialist service easier to run, easier to prove, easier to charge for, easier to repeat and more useful for riders after the job is done, while hardening tenant isolation, public routes, payments, reports and rider access before paid beta.

Apply for early access Review the demo
Get in touch
Ready to see it in action?

Tell us about your workshop and we'll get back to you within one business day to arrange a walkthrough or get you set up on a free trial.

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